FAQ's
TENANTS ARRIVING
  • Are bills included ?

    Bills are not included. 


    A budget for utility bills should be approximately £200 per month: 


    £100 per month for council tax, 

    £30 per month Gas 

    £30 per month for Electricity, 

    £15 per month for water. 


    Please contact the local council tax office with the full property address to get the exact amount of council tax and contact 


    Findmysupplier to find your supplier. https://findmysupplier.energy/webapp/index.html


  • Request Application Form



    Tenant Application & Verification Process


    1. Initial Contact & Personal Details

    For efficiency, please WhatsApp your:


    •  Full name

    •  Email address

    •  Mobile number


    📱 WhatsApp / Mobile: 07888 666892

    Once received, we will immediately send you the Tenant Screening Application Form and next steps.


    2. Identity & Right to Rent Verification

    We will arrange a brief video call or in-person meeting to verify your original physical passport (as required by UK legislation).


    3. Supporting Documents

    You will receive a secure link from our tenant screening provider to upload:

    •  Clear scan/photo of your passport (photo page)


    •  Last 3 months’ bank statements



  • Additional Requirements

    (1) Employer Reference 


    (2) Landlord Reference to confirm income and payments conduct of applicant. 


    (3) Three months bank statements to confirm ability to pay rent, 


    (4) current passport to confirm identity. 


    The same information is required for each applicant named on the contract or for the guarantor if applicable.

  • Holding Deposit

    To secure the property and pause further viewings, a Holding Deposit is required.


    We typically charge £50 per tenant / guarantor, but this will not exceed one week’s rent (in line with the legal limit under the Tenant Fees Act 2019).


    Note: If your application is successful, the holding deposit will be deducted from your first month’s rent.


  • Rent Guarantor

    In the event you fail the credit application you may require a guarantor. Ideally they should be working full time on a salary of £30k as Paye with a good credit status and a monthly salary paid into their bank account. 


    If you are unable to find a guarantor please contact who will typically charge one month rent per annum to assist you as they will gurantee the rent to us and assit tenants on benefits. 


    Rent Guarantor

    +44 20 7193 4418

    www.rentguarantor.com

  • Banking

    Note: If your application is successful, the holding deposit will be deducted from your first month’s rent.


    Holding Deposit Payment Details

    Payee: Ananda Paul / AP Hotels Group Ltd

    Bank: HSBC

    Sort Code: 40-26-12

    Account Number: 3215 2991


    Rent & Security Deposit Payments

    First month’s rent and Security Deposit (protected in a government-approved scheme) to:

    Bank: HSBC

    Account Name: ANANDA PAUL LTD

    Sort Code: 40-26-12

    Account Number: 4230 1539


    Why two accounts?

    One account handle holding deposits, the other manages rent and tenancy deposits for operational efficiency. Both are under the direct control of Ananda Paul.



  • 24 hours from Signing

    1. Condition Precedent to Commencement of Tenancy.


    This Agreement constitutes a binding contract to grant a tenancy on the terms set out herein. However, the Tenant acknowledges and agrees that the tenancy shall not commence, no rent shall accrue, and the Tenant shall not be entitled to receive keys, take possession, or occupy the Property unless and until the Landlord (or the Landlord’s nominated agent) has received, in fully cleared funds:


    (a) the Security Deposit; and

    (b) the first month’s Rent and any other initial payments required under this Agreement.


    2. Payment Deadline

    The Tenant must ensure that all sums referred to in Clause 1 are received by the Landlord or the Landlord’s nominated agent within **twenty-four (24) hours** of both parties signing this Agreement. For the avoidance of doubt, this 24-hour period **excludes weekends and public bank holidays** in England and Wales.


    3. Landlord's Reciprocal Obligation to Provide Access

    Upon receipt of the cleared funds specified in Clause 1, the Landlord (or the Landlord's nominated agent) **must ensure that the keys are made available to the Tenant, and full access to the Property is granted, no later than the official Tenancy Start Date** (or immediately upon clearance of funds, whichever is the later).


    4. Right to Rescind for Non-Payment

    Time shall be of the essence in respect of the Tenant’s obligations under Clause 2. If the payments required under Clause 1 are not received in fully cleared funds within the period specified in Clause 2, the Landlord may rescind this Agreement with immediate effect by serving written notice on the Tenant.

    Upon service of such notice:

    (a) this Agreement shall become null and void, and neither party shall have any further obligations to the other; and

    (b) the Holding Deposit shall be dealt with strictly in accordance with the Tenant Fees Act 2019.


    5. Definition of Cleared Funds

    For the purposes of this Agreement, “cleared funds” means funds that have fully cleared through the banking system (such as via Faster Payments, CHAPS, or a cleared banker's draft) and are available for immediate use by the Landlord.


  • Check Out

    Revised End of Tenancy Clause

    The Tenancy will terminate on the agreed expiry date, provided the Tenant yields up the Property with vacant possession.


     Vacant Possession: The Tenant must fully vacate the Property, ensuring all personal belongings and rubbish are removed, and the Property is left in the condition required by this Agreement.


     Return of Keys: All keys, fobs, and security devices must be returned to the Landlord (or the Landlord’s Agent) on or before the final day of the Tenancy.


     Liability for Late Return: If the Tenant fails to return the keys on the final day of the Tenancy, the Tenant will remain liable for:


    1. The actual, reasonable costs incurred by the Landlord to replace the keys or change the locks (in accordance with the Tenant Fees Act 2019).

    2. Any direct financial loss or damages suffered by the Landlord as a result of the Landlord being unable to gain entry or re-let the Property due to the missing keys.

     

  • When are keys released ?

    Keys are released once the full cleared funds have been paid and the contract has been signed by all parties.

  • Maintenance Issues

    An email audit trail is required as evidence to understand when the tenant raised the issue. 


    The tenant is responsible for notifying us if the contractor has not turned up at the agreed time or has not completed the works 100% on the scheduled day of works. 

  • Contractors Access

    Landlords have a legal requirement to gain access within 24 hours written notice for any maintenance issues that are considered an emergency. 


    You can arrange to leave your keys in the lock key box pin security is 1967.


  • Withholding Rent...?

    A tenancy breach will result if tenants withhold rent for any reason which will be dealt with as rent arrears and interest may be charged.

  • Waste Bins

    If you dont follow the instructions correctly the bins wont be collected and everyone will suffer with rubbish not being collected. 



    Blue-lidded recycling bin acceptable items are...Dry paper, Dry cardboard


    Green Bin/Boxes acceptable items are...Metal tins/cans,Foil, plastic bottles, trays, pots, tubs,Glass bottles and jars. Nothing else...


    Brown Bin...Must order for free the special bags from the council and then acceptable items are...Food waste. Nothing else..


    General Waste Bin Must use black bags acceptable items are...Face masks, plastic bags, cellophane, polystyrene, food and drink cartons, tissues and wipes, Greasy pizza boxes, coffee cups, Plant pots and Nappies  in closed black bin liners and the lid must be closed or the waste will not be collected. 




  TENANTS DEPARTING 
  • Check Out Time ?

    Check-out is at 1200 hrs or noon on the departure day. 


    If you require more time you may be charged an additional daily rent which is your monthly rent divided by 30. 


    Any personal furniture or rubbish left behind will be charged the cost of a contractor, but you will be invited to clear your items and make good any damage identified.  

  • Deposit Refund ?

    We will issue an email where we require you to copy and paste the following...


    "I acknowledge and confirm that the full and final deposit amount to be returned is £xxx and my bank account details are as follows: 


    Bank Name

    Full Name 

    Sort Code - six digits

    Account - eight digits